Push Notifications on Browsers on HD Ticket Events

[raghavruia-dev]

Is your feature request related to a problem? Please describe.

Present Situation

Whenever there is a new event on HD Ticket (Creation, Assignment, Status Change, Mention etc) all of those events are visible when we click "Notifications" on the side menu + a visual cue is also displayed over the "Notifications" side menu area.

Problem

Now, a agent might be handling other tickets (or doing other task on his computer) & might not constantly check the home page of the HD Portal.

Use-case

Agent is working on his computer & while he is working -- some new tickets came in.
Since the user was so engrossed in the work he was already doing on his computer, he didn't check the HD Portal -- as a result his SLA's failed & client faced long downtime.

Now it would make sense for Helpdesk Portal to send push-notification through browser such that the agent is notified on his computer screen (irrespective of what window/tab is active) that a new HD Ticket Event occurred & the agent must take action.

Describe the solution you'd like

A opt-in push-notification through browser which alerts the user for new events on HD Tickets.

Example:

Describe the alternatives you've considered

Without this feature, the agent has to keep on checking the Helpdesk Portal for any new events again & again.

Additional context

No response