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Apply updates from notion to /pricing/ (AM3) #13183

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Apply updates from notion to /pricing/
Mar 31, 2025
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Mar 31, 2025
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Typo/style updates based on feedback from pricing team
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Update docs/pricing/index.mdx
coolguyzone Apr 8, 2025
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192 changes: 81 additions & 111 deletions docs/pricing/index.mdx
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Expand Up @@ -5,12 +5,16 @@ description: "Learn about pricing, managing volume, and the different Sentry pla
---

<Alert>
This pricing on applies to organizations on Sentry’s **latest** pricing plan. For information on older plans that include transactions or performance units based billing, go to your [**Settings**](https://sentry.io/orgredirect/organizations/:orgslug/settings/) page and click on "Subscription" (under the "Usage & Billing" heading.)
This pricing applies to organizations on Sentry’s **latest** pricing plan. For
information on older plans that include transactions or performance units
based billing, go to your
[**Settings**](https://sentry.io/orgredirect/organizations/:orgslug/settings/)
page and click on "Subscription" (under the "Usage & Billing" heading.)
</Alert>

This page gives you an in-depth understanding of our pricing and billing structure, including:

- [How our pricing works](#pricing-how-it-works) and [per-category-pricing](#pricing-by-product-and-data-category)
- [How our pricing works](#pricing-how-it-works) and [per-category pricing](#pricing-by-product-and-data-category)
- [Billing cycles](#billing-cycles)
- [Taxes](#taxes) and [exemptions](#tax-exemptions)

Expand All @@ -20,174 +24,140 @@ This page gives you an in-depth understanding of our pricing and billing structu

- **Reserved volume:** A predetermined amount of data you pay for in advance at a discount, on a monthly or annual basis. Your base plan includes a set amount of volume for each data category.

- **Pay-as-you-go budget:** Setting a pay-as-you-go (PAYG) budget covers any overages and ensures that you don't lose monitoring after your reserved volume has run out. This is the maximum you'll pay for overages each month.
- **Pay-as-you-go (PAYG) budget:** A PAYG budget is shared among all categories on a first-come, first-served basis and covers any overages above your reserved volume. You will only be charged for what you use up to your PAYG budget.
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Do you think it's overkill to link to the category section on the word "category" again? I know we reference it at the top, but I found myself immediately wondering what the categories are when reading this sentence.


## Pricing: How It Works

We bill based on the amount of data processed. Each [paid plan](https://sentry.io/pricing/) comes with the below pre-set monthly event volume, which is included in the price:

- 50k errors
- 10M spans
- 50 replays
- 1 uptime monitor
- 1 cron monitor
- 1GB of attachments
- Continuous profiling (available only through PAYG)
- UI Profiling (available only through PAYG)

On top of that, you can set aside a PAYG budget that can be used to send additional data in any category. Alternatively, you can choose to pay ahead of time to reserve additional volume at a discounted price. Any unused reserved volume will expire at the end of each billing month.

On top of that, you can choose to pay for a set, reserved volume of additional data at a discounted price. Any unused reserved volume will expire at the end of each billing month. You can also set aside a pay-as-you-go budget that can be used to cover potential overages in any data category. Your pay-as-you-go budget will only be accessed once the reserved volume has run out and you'll only be billed for what you use (up to the maximum you've set).
Any data sent after you've run through your reserved volume and PAYG budget will be dropped and you won't be charged for it. This means that you'll lose monitoring for the remainder of the billing cycle, so make sure your budget matches your usage.

Any data sent after you've run through your reserved volume and pay-as-you-go budget will be dropped and you won't be charged for it. This also means that you'll lose monitoring for the remainder of the billing cycle, so make sure your budget matches your usage.
For more information on how to manage your monthly spending, check out our [Quota Management documentation](/pricing/quotas/).

### Pricing by Product and Data Category

Sentry offers several products, each of which have their own pricing structure as listed in the tables below. Paid pricing plans include a standard volume of events for each product or data category and you can buy more either by prepaying for reserved volume and/or setting up a pay-as-you-go (PAYG) budget.
Sentry offers several products, each of which have their own pricing structure as listed in the tables below. Paid pricing plans include a standard volume of events for each product or data category and you can buy more either by prepaying for reserved volume and/or setting up a PAYG budget.

<Alert>

Please note that all per-category prices listed below have been rounded to the nearest millionth.
Please note that all per-category prices listed below have been rounded.

</Alert>

#### Errors Pricing

| Error Volume | Team Reserved | Team PAYG | Business Reserved | Business PAYG |
| ------------- | ------------ | ---------- | ---------------- | -------------- |
| >50k-100k | $0.0002900 | $0.0003625 | $0.0008900 | $0.0011125 |
| >100k-500k | $0.0001750 | $0.0002188 | $0.0005000 | $0.0006250 |
| >500k-10M | $0.0001500 | $0.0001875 | $0.0003000 | $0.0003750 |
| >10M-20M | $0.0001300 | $0.0001625 | $0.0002600 | $0.0003250 |
| >20M | $0.0001200 | $0.0001500 | $0.0002400 | $0.0003000 |
| Error Volume | Team Reserved | Team PAYG | Business Reserved | Business PAYG |
| ------------ | ------------- | ---------- | ----------------- | ------------- |
| >50k-100k | $0.0002900 | $0.0003625 | $0.0008900 | $0.0011125 |
| >100k-500k | $0.0001750 | $0.0002188 | $0.0005000 | $0.0006250 |
| >500k-10M | $0.0001500 | $0.0001875 | $0.0003000 | $0.0003750 |
| >10M-20M | $0.0001300 | $0.0001625 | $0.0002600 | $0.0003250 |
| >20M | $0.0001200 | $0.0001500 | $0.0002400 | $0.0003000 |

#### Tracing Pricing

Tracing is enabled by and will be billed for in spans.

| Span Volume | Team Reserved | Team PAYG | Business Reserved | Business PAYG |
| ---------------- | ------------ | ---------- | ---------------- | -------------- |
| >10M-100M | $0.0000016 | $0.0000020 | $0.0000032 | $0.0000040 |
| >100M | $0.0000014 | $0.0000018 | $0.0000029 | $0.0000036 |
| Span Volume | Team Reserved | Team PAYG | Business Reserved | Business PAYG |
| ----------- | ------------- | ---------- | ----------------- | ------------- |
| >10M-100M | $0.0000016 | $0.0000020 | $0.0000032 | $0.0000040 |
| >100M | $0.0000014 | $0.0000018 | $0.0000029 | $0.0000036 |

#### Replays Pricing

| Replay Volume | Team Reserved | Team PAYG | Business Reserved | Business PAYG |
| -------------- | ------------ | ---------- | -----------------| -------------- |
| >50-5k | $0.0030000 | $0.0037500 | $0.0030000 | $0.0037500 |
| >5k-100k | $0.0028500 | $0.0035630 | $0.0028500 | $0.0035630 |
| >100k-900k | $0.0025650 | $0.0032060 | $0.0025650 | $0.0032060 |
| >900k-4.5M | $0.0023090 | $0.0028860 | $0.0023090 | $0.0028860 |
| >4.5M | $0.0019620 | $0.0024530 | $0.0019620 | $0.0024530 |

#### Cron Monitors Pricing

All Sentry plans include **one cron monitor**. To activate additional cron monitors, set up a **Pay-As-You-Go (PAYG) budget**. Additional cron monitors can't be purchased in advance; they are only available through your PAYG budget, which can be shared across all event types.

**Key Points:**

- **Deactivating or Deleting Cron Monitors**:
- Deactivated or deleted monitors will **count** towards your billing quota if they were previously active in the current billing period. Otherwise, they won't count towards your billing quota.
- Their quota becomes **reusable** within the **same billing period**.
- **Activating Cron Monitors**:
- Sentry first uses any **reusable quota** from cron monitors deactivated or deleted in the current billing period.
- If none is available, your **reserved quota** or **PAYG budget** is used.

<Alert>

**Important:**

- **Quota Reuse Limitations**:
- Only available **within the same billing period**.
- Applies to cron monitors that were previously active and billed.
- **Reusable Quota Does Not Carry Over**:
- Reusable quota **does not carry over** to new billing periods.

</Alert>
| Replay Volume | Team Reserved | Team PAYG | Business Reserved | Business PAYG |
| ------------- | ------------- | ---------- | ----------------- | ------------- |
| >50-5k | $0.0030000 | $0.0037500 | $0.0030000 | $0.0037500 |
| >5k-100k | $0.0028500 | $0.0035630 | $0.0028500 | $0.0035630 |
| >100k-900k | $0.0025650 | $0.0032060 | $0.0025650 | $0.0032060 |
| >900k-4.5M | $0.0023090 | $0.0028860 | $0.0023090 | $0.0028860 |
| >4.5M | $0.0019620 | $0.0024530 | $0.0019620 | $0.0024530 |

**Cron Monitors Across Billing Periods:**
#### Profiling Pricing

- Cron monitors remain active across billing periods if you have sufficient **reserved quota** or **PAYG budget**.
- Cron monitors may be automatically deactivated if there's insufficient budget.
- Cron monitors that have been manually deactivated or deleted remain in that state.
Profile Hours are determined by the length of the profile in milliseconds and are billed in hours. Partial hours are prorated and rounded down to the nearest cent. Profile Hours can only be purchased with your PAYG budget.

**Continuous Profile Hours**

| Team PAYG | Business PAYG |
| ---------- | -------------- |
| $0.7800000 | $0.7800000 |
| Team PAYG | Business PAYG |
| ------------ | ------------- |
| $0.0315/hour | $0.0315/hour |

#### Uptime Monitors Pricing
**UI Profile Hours**

All Sentry plans include **one uptime monitor**. To activate additional uptime monitors, set up a **Pay-As-You-Go (PAYG) budget**. Additional uptime monitors can't be purchased in advance; they are only available through your PAYG budget, which can be shared across all event types.
| Team PAYG | Business PAYG |
| ---------- | ------------- |
| $0.25/hour | $0.25/hour |

**Key Points:**
#### Monitors Pricing

- **Deactivating or Deleting Uptime Monitors**:
- Deactivated or deleted uptime monitors will **count** towards your billing quota only if they were previously active in the current billing period.
- Their quota becomes **reusable** within the **same billing period**.
- **Activating Uptime Monitors**:
- Sentry first uses any **reusable quota** from uptime monitors deactivated or deleted in the current billing period.
- If none is available, your **reserved quota** or **PAYG budget** is used.
All Sentry plans include one cron monitor and one uptime monitor. Additional monitors can only be purchased with your PAYG budget.

<Alert>

**Important:**

- **Quota Reuse Limitations**:
- Only available **within the same billing period**.
- Applies to uptime monitors that were previously active and billed.
- **Reusable Quota Does Not Carry Over**:
- Reusable quota **does not carry over** to new billing periods.

More details on how to activate, deactivate, and manage your monitors quota is
available under:
- [Billing Quota Management: Manage Your Cron Monitors](/pricing/quotas/manage-cron-monitors/)
{/* TODO: Link to the page below when it exists */}
- Billing Quota Management: Manage Your Uptime Monitors
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It looks like line 112 is missing a link

</Alert>

**Uptime Monitors Across Billing Periods:**

- Uptime monitors remain active across billing periods if you have sufficient **reserved quota** or **PAYG budget**.
- Uptime monitors may be automatically deactivated if there's insufficient budget.
- Uptime monitors that have been manually deactivated or deleted remain in that state.
**Cron Monitors**

| Team PAYG | Business PAYG |
| ------------- | ------------- |
| $0.78/monitor | $0.78/monitor |

| Team PAYG | Business PAYG |
| ---------- | -------------- |
| $1.00 | $1.00 |

**Uptime Monitors**

| Team PAYG | Business PAYG |
| ------------- | ------------- |
| $1.00/monitor | $1.00/monitor |

#### Attachments Pricing (per GB)

| Attachment Size | Team Reserved | Team PAYG | Business Reserved | Business PAYG |
| ------------------ | ------------ | ---------- | ---------------- | -------------- |
| >1GB | $0.2500 | $0.3125 | $0.2500 | $0.3125 |


#### Consolidated Pricing

Use the [pricing page](https://sentry.io/pricing/) to determine the amount of reserved volume you might need based on your anticipated usage.


For more information on how to manage your monthly spending, check out our [Quota Management documentation](/pricing/quotas/).
| --------------- | ------------- | --------- | ----------------- | ------------- |
| >1GB | $0.2500 | $0.3125 | $0.2500 | $0.3125 |

## Billing Cycles

<Alert>
You have to have Billing or Owner-level permissions to make changes to
information on the Subscription page or access invoices. If you need an
Billing or Owner-level users have the permissions to make changes to
information on the Subscription page and access invoices. If you need an
invoice, but don't have the right permissions, reach out to your
administrator.
</Alert>

Sentry uses two different billing cycles: one for your paid plan and reserved volume, and another one for your pay-as-you-go usage.
Your billing cycle will be either monthly or annually, depending on the contract term of your subscription, and whether or not you are using pay-as-you-go (PAYG):

- **Subscription billing cycle:** Billing cycle for your paid plan and reserved volume for which you can elect to be billed on either a monthly or an annual basis.
- **Pay-as-you-go billing cycle:** Billing cycle for your pay-as-you-go usage, for which you'll be billed on a monthly basis.
- **Annual Subscriptions:** You will be invoiced annually at the beginning of your billing cycle for your paid plan and reserved volume. If you use PAYG, you will receive a monthly invoice for this usage.

_If you're on a monthly subscription billing cycle, your pay-as-you-go billing cycle will be aligned to it._
- **Monthly Subscriptions:** You will be invoiced monthly at the beginning of your billing cycle for your paid plan and reserved volume. If you use PAYG, the invoice you receive will also include any PAYG usage from the previous billing cycle.

Users with [Billing or Owner-level](/organization/membership/) permissions can find their invoices by going to the [**Settings**](https://sentry.io/orgredirect/organizations/:orgslug/settings/) page and clicking “Subscription” (under the “Usage & Billing” heading.)

### Changing Plans Mid-cycle

If you decide to increase your pay-as-you-go budget in the middle of your billing cycle, Sentry will start processing additional data as soon as the increase becomes effective.\*
If you decide to increase your PAYG budget in the middle of your billing cycle, Sentry will start processing additional data as soon as the increase becomes effective.\*

If you want to decrease your pay-as-you-go budget in the middle of your billing cycle, but have already consumed more data than the new desired amount allows, your budget will be lowered to match what you've already used. Any new data will be rejected. Your pay-as-you-go budget will be decreased to the desired amount on your next billing date.
If you want to decrease your PAYG budget in the middle of your billing cycle, but have already consumed more data than the new desired amount allows, your budget will be lowered to match what you've already used. Any new data will be rejected. Your PAYG budget will be decreased to the desired amount on your next billing date.

If you upgrade from a Team to a Business plan mid-cycle, any existing pay-as-you-go budget will be recalculated based on Business tier pricing. This may mean that your pay-as-you-go budget will be consumed faster than it was before.
<Alert>
If you upgrade from a Team to a Business plan mid-cycle, any existing PAYG
budget will be recalculated based on Business tier pricing. This may mean that
your PAYG budget will be consumed faster than it was before.
</Alert>

\*In most cases, new budgets will take effect within minutes. Otherwise, we guarantee a maximum turnaround time of 24 hours.
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This asterisk looks a little odd after an alert. I wonder if italicizing the line would look better, and still grab attention?


Expand Down Expand Up @@ -263,14 +233,14 @@ As of December 1, 2020, customers with a US-based billing address may be subject

As of October 1, 2022, customers with a Canadian-based billing address may be subject to provincial and local sales tax, varying according to province. Canadian customers may be subject to one or more of the following taxes depending on their location:

| Province(s) | Tax Type(s) | Total Tax Rate |
| --------------------------------------------------------------------------------------------- | ------------------------------------------------------------ | --------------------------------------------------- |
| Alberta, Northwest Territories,<br></br> Nunavut, Yukon | Goods & Service Tax (5%) | 5% |
| British Columbia, Manitoba | Goods & Service Tax (5%) <br></br> Provincial Sales Tax (7%) | 12% |
| New Brunswick,<br></br> Newfoundland and Labrador,<br></br> Nova Scotia, Prince Edward Island | Harmonized Sales Tax | 15% |
| Ontario | Harmonized Sales Tax | 13% |
| Quebec | Goods & Service Tax (5%) <br></br> Quebec Sales Tax (9.975%) | 14.975%|
| Saskatchewan | Goods & Service Tax (5%) <br></br> Provincial Sales Tax (6%) | 11% |
| Province(s) | Tax Type(s) | Total Tax Rate |
| --------------------------------------------------------------------------------------------- | ------------------------------------------------------------ | -------------- |
| Alberta, Northwest Territories,<br></br> Nunavut, Yukon | Goods & Service Tax (5%) | 5% |
| British Columbia, Manitoba | Goods & Service Tax (5%) <br></br> Provincial Sales Tax (7%) | 12% |
| New Brunswick,<br></br> Newfoundland and Labrador,<br></br> Nova Scotia, Prince Edward Island | Harmonized Sales Tax | 15% |
| Ontario | Harmonized Sales Tax | 13% |
| Quebec | Goods & Service Tax (5%) <br></br> Quebec Sales Tax (9.975%) | 14.975% |
| Saskatchewan | Goods & Service Tax (5%) <br></br> Provincial Sales Tax (6%) | 11% |

All Canadian federal and provincial taxes will be calculated based on billing address.

Expand Down