rtBiz Helpdesk

== Description ==

Contributors: rtcamp, rahul286, desaiuditd, dipesh.kakadiya, utkarshpatel, sagarjadhav, pradeep1308, pooja1210,pavanpatil1 Tags: helpdesk, support, products, tickets, followups, customers, e-commerce Requires at least: 4.1 Tested up to: 6.0.2 Stable tag: 1.6.5 License: GPLv2 or later Author URI: https://rtbiz.io Plugin URI: https://rtbiz.io/products/helpdesk/ Donate Link: https://rtbiz.io/donate/

Installation

• You can download the plugin from My Account section on our store. Unzip it and upload it to the plugins folder of your WordPress installation (wp-content/plugins/ directory of your WordPress installation).
• Activate it through the 'Plugins' section.
• rtBiz Helpdesk is dependent on rtBiz plugin. So once you activate rtBiz Helpdesk, it will ask you to install & activate rtBiz plugin.

Frequently Asked Questions

Please refer to the documentation.

Screenshots are soon to come.

Screenshots

Changelog

1.6.5

• Fixed Product name not getting pre-selected while creating a ticket.
• Fixed login issue while creating a ticket.

1.6.4

• Resolve Multiple Emails issue

1.6.3

• Textdomain for translation strings
• Fix languages directory path
• Added translation file for Spanish

1.6.2

• Fixed JS issue with WordPress 4.5+
• Added filter for allow/disallow fancybox for attachments

1.6.1

• Updated links for license checker

1.6

• Request support for rtbiz-helpdesk from developers
• Support form short code param added which allows non logged in user to create ticket
• Object cache added for dashboard
• Filters added
• Gravity form mapper issue fix

1.5.2

• Php version error fix

1.5.1

• error_log now only logs on wp_debug_log true

1.5

• Email only support added
• Better thread in emails
• Ticket backend list table improvement
• Added security while adding followup via email
• Added staff created ticket in ticket shortcode
• Php version check added
• Performance improvement
• Bug fixes

1.4.0.1

• Hox fix php version error

1.4

• Added support to select assignee for every mailbox
• Added support to select product for every mailbox
• Option added to use same address for outgoing emails as its incoming mails'
• Added Customer/created by parameter in ticket short-code
• Updated logic for removing participants from tickets
• Improved setup wizard
• Improved ticket frontend UI
• Performance improvements

1.3.7

• Added support to prevent unsupported file extension
• Add additional privacy support
• Updated markdown js plugin
• CSS changes
• Fixed Hash url issue
• Fix scroll up hover underline issue
• Fix ticket status issue with php version

1.3.6.2

• Ticket slug fixed

1.3.6.1

• Css changes

1.3.6

• CSS changes
• Fix sensitive followup issue

1.3.5

• UX changes
• Bug fixes

1.3.4

• Gravity form importer & logs added
• Infinite scroll on ticket shortcode added
• Airmail bug fix
• Performance improvement

1.3.3

• Added markdown support for replies
• Added preview for replies
• Added feature to disable all email notifications
• Usability improvements and bug fixes

1.3.2

• Introduced tabbed interface for adding replies and staff notes.
• Option added to remove participants
• Usability improvements and bug fixes

1.3.1

• Added ticket column on WooCommerce order
• Fixed additional meta Fields for contact issue
• Fixed ticket filter issue
• Minor improvements and bug fixes

1.3

• Skeleton update
• Minor improvements and bug fixes

1.2.6

• Ticket short-code updated
• Ticket columns added on Woocommerce and EDD
• Add contact and Add staff link updated

1.2.5

• UI updates
• Easy Digital Download plugin integration updates
• Woocommerce plugin integration updates
• Ticket backend updates
• Reporting filters' updates
• Contact backend updates
• Sensitive reply type added
• Ticket short-code updates
• Notification mails minor updates
• Bug fixes

1.2.4

• UI updates
• Email Template update
• Wizard added
• Bug fixes

1.2.3

• Favourite tickets feature added
• UI changes
• Bug fixes
• Label updates
• 2012 theme compatibility added
• edd draft issue fixed
• ID based related ticket search feature added.

1.2.2

• UI improved
• Adult filter on Notification Email
• Default email template update
• Bug Fixes

1.2.1

• Bug Fixes

1.2

• Auto-responder feature added
• Lightbox for ticket attachments added.
• Adult content filter added.
• Setting to enable/disable reply-via-email added.
• Help Manual Updates
• Bug fixes.

1.1

• Reporting filters added
• Auto-assign feature added
• Notification email settings added
• Inline image parse support added
• 'Add People to ticket' feature added for customers
• Enable/Disable mailbox reading feature added
• Assign me feature for front-end added
• Blacklist contact feature added
• Related Tickets feature added
• Ticket list UI updated
• Offering wise default assignee setting added
• Bug fixes

1.0

• Ticket / followup creation via mail parsing and gravity form
• Helpdesk Module for rtBiz
• Block list email added
• Watch / unwatch tickets
• Mail notification refactoring
• Follow up visibility
• My tickets